Refund policy

Last Updated: 12 May, 2026

Welcome to Urbaniq. We value every customer and aim to provide a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order on our website.

No Return Policy

At Urbaniq, we currently do not accept returns once an order has been delivered.

As our products are carefully packed and shipped after quality checks, all purchases made on the website are considered final.

We request customers to review product descriptions, dimensions, specifications, and images carefully before placing an order.

Damaged or Incorrect Product

In case you receive:

• a damaged product,
• a defective item,
• or the wrong product,

please contact us within 48 hours of delivery with:

• Order ID
• Product images
• Unboxing video (if available)
• Clear issue description

After verification, we may provide:

• replacement,
• partial refund,
• or store credit,

at our sole discretion.

Refund Eligibility

Refunds are only applicable if:

• the product delivered is completely damaged,
• the wrong product was shipped,
• or the order cannot be fulfilled.

Approved refunds are processed to the original payment method within 5–10 business days.

Prepaid Orders Only

We currently accept prepaid orders only.

Cash on Delivery (COD) is not available in order to maintain smooth order processing, reduce fake orders, and ensure reliable delivery service for genuine customers.

Cancellation Policy

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, cancellation requests may not be accepted.

For cancellation requests, please contact our support team immediately after placing your order.

Contact Us

For any refund or support-related queries, customers may contact us through the contact details available on the website.